Innovation in Practice

Innovation Suite 2009

Here is an opportunity to learn innovation from the same people who taught me.  The course is called Innovation Suite 2009, and will be held July 27-29, 2009 in Rochester, Minnesota.  For registration and more detailed information, please go to www.sitsite.com/2009innovationsuite. 

Here are some excerpts about the course from the registration site:

Innovation Suite 2009 will help you successfully apply innovation to three critical levels in your company: individual, team, and organization-wide. Each day of this 3-day course focuses primarily on one level. We will take you step-by-step from the basic tools and principles of the SIT method through hands-on team innovation and company-wide sustainable processes.

Agenda

Day 1 – Innovation part I: Use SIT to be more effective by thinking and acting differently. The first day is all about you and your work: improve your ability to act, think, react, and deliver, by using our tools and principles, while generating unique, efficient solutions for practically any situation. You will know how to apply the following to your tasks:

• SIT’s principles and thinking tools for New Product Development
• SIT’s approach to Problem Solving

Day 2– Innovation part II: Be an innovative manager by working innovatively with your team. The second day is all about you and your team, harnessing their knowledge and resources to meet your targets and raise the performance bar.  You will know how to run a local innovation process after you:

• Learn how to identify needs and opportunities for innovation
• Plan and lead a team-innovation session on your topic of choice

Day 3 – Sustainable innovation: How to make it work for your company. This day is about adapting the knowledge you have acquired in the first two days to your company’s strategy, structures and needs. You will learn how to further extend the innovation process and gain support on all management levels, from departmental execution to corporate level strategy.  You will know what is needed to make innovation a long-term, sustainable element of your area of responsibility:

• How to measure innovation success
• The necessary conditions for ensuring successful innovation processes
• How to use existing organizational structures and resources to support the innovation process
• How to foster innovation and motivate peers and subordinates in your area of responsibility.

 

Hopeful Innovation

Are hopeful employees more innovative?  A new study by Armenio Rego and his colleagues shows how employees' sense of hope explains their creative output at work.  They asked one hundred and twenty five employees to rate their personal sense of hope and happiness while their supervisors rated the employees' creativity.  Based on the correlations, they conclude that hope predicts creativity. 

Hope is defined as a positive motivational belief in one's future; the feeling that what is wanted can be had;  that events will turn out for the best.  Hoping is an integral part of being human.  Without hope, tasks such as innovating become difficult if not impossible.  Why bother if there is no hope for a successful future?  "Hope is important for innovation at work because creativity requires challenging the status quo and a willingness to try and possibly fail.  It requires some level of internal, sustaining force that pushes individuals to persevere in the face of challenges inherent to creative work." 

I have observed this in practice.  I once facilitated employees in a division about to be sold to another company.  The employees learned about the divestiture during the workshop.  Morale was low, and participants were not responsive to systematic innovation techniques.  They lacked hope...hope about their future employment and personal achievement.  To salvage the workshop, we re-framed it.  We told the employees they needed to innovate so that they would be perceived as valuable to their new owners.  Innovating would give them an immediate jump-start on becoming competitive in the marketplace, something they struggled with under the current owner.  Once hopeful, they kicked innovation into high gear.  That workshop was one of the most successful and creative I have ever experienced.

What can leaders do to inspire hope?  Darren Webb has outlined a useful model in his paper, "Modes of Hoping."  He identifies five types of hope:

The LAB: Innovating a Garage Door Opener (March 2009)

Teaching people how to innovate is rewarding.  It empowers them.  It unlocks their minds to believe that innovation can happen "on command."   People realize there is no excuse for not having enough ideas or being innovative once they have been trained.

This month's LAB features the output of one of my students, Michael Sanders, in my class, "Applied Marketing Innovation."  For the final exam, students were assigned a product at random.  They had three hours to apply all five templates in the Systematic Inventive Thinking method to come up with true new-to-the-world innovations.  They were graded on how correctly they applied each template as well as the novelty of their inventions.  Michael's assignment:  Garage Door Opener.  Here is what he did.

Wikinnovation!

Visit the Applied Marketing Innovation Wiki to see a collection of inventions across a wide array of product categories as well as information about innovation consultants.  The information is from students at The University of Cincinnati taking the graduate course, Applied Marketing Innovation.  Here is what you will find:

Applied Marketing Innovation

Learning a corporate innovation method begins with formal training, and there is no better place to do that than in graduate business school.  I am looking forward to meeting the 37 students enrolled in my MBA course at the University of Cincinnati this month. The course, "Applied Marketing Innovation," is a full credit course.  It is a fusion of Systematic Inventive Thinking and The Big Picture marketing framework.  The Syllabus can be downloaded, but here are some details about it:

"This course focuses on how to create value and growth through innovation in new and existing markets. Students will learn the skills of innovation and how to apply those skills within the context of a marketing strategy framework. Students will apply innovation methods across the entire marketing management continuum including strategy, segmentation, targeting, positioning, and the 4P’s. The course will be taught using interactive workshop methods and techniques throughout. Students will first experience these facilitation techniques while learning innovation. They will then learn and practice these techniques so that they can apply them routinely throughout their graduate experience and beyond."

Two aspects of this course are unique.  First, we don’t just talk about innovation…we DO innovation.  MBA students in particular are aggressive and skillful when learning and applying innovation. I am sure this group of students will be no different.  The other unique aspect is the creation of new products and services that are formalized in a hypothetical company catalog – The Dream Catalog.  This is a clever way to take new innovations and rationalize them into a coherent pipeline for growth.  Students work in teams to create an actual Dream Catalog within a business of their choice.  In past courses, some students have used this assignment for their own companies.  It is a graded assignment.  I will publish the results of this exercise here on the blog.

The final exam is scary!  Students will be given a product randomly (with no advance preparation).  They must use each of the five templates of innovation (Subtraction, Task Unification, Multiplication, Division, and Attribute Dependency) on that product to create new-to-the-world inventions.  They have to take each invention and plot what strategic quadrant of The Big Picture would be most suitable.  It is a tough exercise.  It demonstrates: 1. mastery of the skills of innovation, and 2.  the ability innovate within the context of marketing strategy.  I will also post some of the results from the final exam here on the blog. 

If you have a product that you would like to see innovated by my students on the final exam, please let me know!

I want to thank Professor Jacob Goldenberg at Columbia Business School and Professor Christie Nordhielm at the Ross School of Business at The University of Michigan for their support in developing this course.  It is intended to be a blend of their tremendous contributions.  It is a privilege to teach it.

Teaching Your Children to Innovate

Parents teach their children many things: morals, etiquette, religion, sports, cleanliness, walking, cooking, riding a bicycle, reading, writing, math, discipline, safety, driving a car...the list goes on and on.  What if you could give your child the  life-long ability to innovate?  What a gift indeed.  This issue surfaced after a string of emails with one of our blog readers who wants her child to learn innovation (thanks, Trish!).  Can children learn a corporate innovation method at such an early age? 

I've taught children how to innovate, and it is one of the most rewarding feelings you can have.  I taught 6th, 7th, and 8th graders the method called Systematic Inventive Thinking.  I was surprised and a bit unnerved how well they did.  After teaching the five templates of innovation (over a five weekly sessions), each child completed a "final exam" by innovating a new-to-the-world product using one of the templates in just 30 minutes!  I was amazed.  The PowerPoint slides I used for this training are in the READING section of the blog if you wish to download them.

Here are some pointers for teaching your children to innovate:

1.  Equate innovation to other skills-based activities.  Innovating takes skill just like sports or dancing.  Don't let your children think innovation is some special, innate talent that only certain people have.  This creates an artificial barrier, one that I see too often in the corporate environment, and it prevents people from trying to be innovative.  Innovating is a skill, and it can be learned by anyone, even those who are not creative in the traditional sense.

2.  De-emphasize patents.  For some reason, kids are fascinated with patents.  They tend to see patents as the ultimate reward of innovation.  Patents do not equate to successful innovation; rather, they equate to getting legal status regarding an invention.  If a child invents something that has already been invented, this is a success.  In fact, it is a huge success because it shows an ability to create novel ideas that have a track record of success.  Be sure to reward your child if they invent something that exists.  Send the message: if you can invent something that is already shown to be successful, you can definitely be the first to invent something new and useful.

3.  Apply innovation across a wide variety of situations.  It is not just for inventing new products.  Teach you children to apply innovation methods to things like writing a poem, doing school work, or getting dressed in the morning.  Have them invent a new way to clean their room or play with a toy.  Help them equate innovation with creating novelty in the everyday things.  Make innovation a routine way to tackle new situations.

4.  Distinguish between innovation skills and problem solving skills.  Both are useful, but are often confused as the same.  They are related, but different.  Help them see problem solving as what to use when the problem is very well defined and must be solved.  Help them see innovating as the set of tools to use when new approaches are needed for an existing task.  Example:  Innovate a new way to clean their room, but problem-solve when they want to avoid having to do it.

5.  Teach "ambidextrous" innovation.  Help them understand the two directions of innovation: Problem-to-Solution and Solution-to-Problem.  Example: if the kitchen toaster burns the bread every morning, and they see a novel way to fix it, that is Problem-to-Solution.  Other the other hand, if they imagine the toaster is like a TV that is "on demand," then make the connection that this would help mom get toast ready precisely when everything else is ready, that is Solution-to-Problem innovation.   

6.  Set an example.  Parents struggle teaching children anything unless the parents demonstrate those skills themselves.  Whether it is table manners, proper grammar, or how to treat other people, parents must "walk the talk."  Innovation is no different.  Let children see how you and others, especially other children, use innovation methods to do cool things, fun things, important things.

(Pictured are two future innovators, Emerson and Margo, from Cincinnati, Ohio)

In Search of Bad Ideas

Mitch Ditkoff notes a common misperception regarding bad ideas:

"One of the inevitable things you will hear at a brainstorming session is something like "there are no bad ideas." Well, guess what? There are plenty of bad ideas....The key for aspiring innovators? To find the value in what seems to be a "bad idea" and then use that extracted value as a catalyst for further exploration."

I agree.  Good ideas usually start as bad ideas, an insight I learned originally from the folks at S.I.T.. But the question is: how do you extract the value from a bad idea to transform it?  I offer three approaches.

First, look carefully at the bad idea and try to characterize the single benefit that the idea delivers to the customer regardless of how whacky that benefit is delivered.  It is the benefit that you want to hold onto, not the whacky deliver system.  Ideate new ways to deliver that benefit.

Second, what criteria are being used to judge the idea as bad?  Try using the Reverse Assumption technique on those criteria.  Turn them around, challenge them, re-frame them.  Make the seemingly bad idea look good in a different context.

Third, look for what is old about the new idea.  Thomas B. Ward, is his chapter, "What's Old about New Ideas," says:

"Structured imagination refers to the fact that when people use their imagination to develop new ideas, those ideas are heavily structured in predictable ways by the properties of existing categories and concepts."

In other words, we do not ideate in a vaccuum, but rather in the context of what we already know.  My advice is to take the bad idea and look for the original concept that it was built upon.  Can that be taken in new directions using a structured process?

For corporate innovators, I see this as a best practice.  I often ask people what they do with their bad ideas.  If I see a curious look on their face, it usually means they are not taking advantage of this phenomena.

Bad ideas are better than no ideas.